1. Graphic Design Consultation
The first stage of any design project is to first determine if there is a viable solution that Keddy & Associates can provide the prospective business. At Keddy & Associates, we take great pride in surrounding ourselves with businesses and organizations that demonstrate a positive impact on the world around them. Profits matter in business, but not at the expense of social responsibility and positive community engagement. During our complementary consultation, we'll have an in-depth discussion about the proposed project, how Keddy & Associates can help, and what the format of the final results will look like.
2. Pricing Negotiation
In most cases, we have a pretty good understanding of what our costs are going to be for a given graphic design project. We can in some rare cases find alternative ways to deliver the necessary services to our clients in ways that allow us to stretch the standard pricing model to accommodate clients in financial need. While this is not always the case, we encourage any clients who feel that the price quoted is outside of their financial capabilities to reach out to us to negotiate a solution that both parties can be proud of.
3. Deposit Payment / Client Agreement
Not all projects will require a Client Agreement (which spells out the details of the business relationship between both parties, specifically in larger projects, to provide protection to both sides should the project not proceed as originally planned) but most large-scale projects will. If the overall project is a short one or involves a value of under $1000, chances are likely that a Client Agreement is not necessary. When a deposit is required for a project, we will usually not begin work until the deposit is received, and if a Client Agreement is warranted as well then a signed copy of the Client Agreement will also be required at that time.
4. Work Begins
With all graphic design projects, we'll outline approximately how long we estimate it will take for us to complete the project for you. Unless specifically identified in a Client Agreement (CA) or Service Level Agreement (SLA), these estimates are not binding. Just like any other small business, we experience growing pains too! We will, however, do our best to ensure that you are kept informed as to the ongoing status of your project.
5. Work is Complete
When a design project is finished, it is customary to withhold delivery of the finished product until the balance of the project is paid in full. The "deliverables" will include final product renderings and do not automatically include the "working files" - those proprietary files we use to create your final product. As an agency, we purchase utility licenses for products that are not licenses for resale to clients, and it is for this reason that it is rare to receive original drawing files for any commissioned works.
6. Review & Analysis
At the end of every graphic design project, we're going to ask you how we did. Was your experience a positive one? Did we live up to all of your expectations? What could we do to improve in the future? Ultimately, people don't buy from business. People buy from people. And we, as people, aren't perfect - though we strive to be. Your valuable feedback means that we as a business can grow and continue to deliver only the highest quality of service.